Sable Melbourne takes care to ensure that each piece is prepared, packaged and delivered securely.

The following information applies to purchases made through our website. Different arrangements may apply to bespoke commissions, special orders or pieces acquired directly through Sable Melbourne.

Orders are carefully prepared and sent using a secure, trackable delivery service.

Delivery times may vary depending on the piece, destination and availability. Where an item is made to order or requires additional preparation before dispatch, an estimated timeframe will be provided at the time of purchase or confirmed with you directly.

A signature may be required upon delivery.

We offer delivery to addresses within Australia.

Once your order has been dispatched, tracking information will be provided where available.

For higher-value pieces, we may contact you before dispatch to confirm delivery details and ensure appropriate arrangements are in place.

International delivery may be available by arrangement.

Orders sent outside Australia may be subject to import duties, taxes, customs charges or other fees imposed by the destination country. These charges are the responsibility of the recipient.

Customs procedures may also affect delivery times and are outside the control of Sable Melbourne.

We want you to be comfortable with your purchase.

If you wish to discuss a return, please contact Sable Melbourne promptly after receiving your order so that we can assist you personally.

Items considered for return should be unworn, undamaged and in their original condition, with any original packaging, documentation or certificates supplied with the piece.

For reasons of security, please do not return jewellery without first contacting us.

Bespoke pieces, personalised items, resized jewellery and pieces sourced or made specifically for a client may not be eligible for return or exchange where permitted by law.

Any relevant conditions relating to a bespoke commission or special order will be discussed with you before proceeding.

If a piece arrives damaged, faulty or is not as described, please contact us as soon as possible so that we can review the matter and arrange an appropriate solution.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable legislation.

If you have any questions about shipping, delivery or a return, please contact Sable Melbourne using the details provided on our Contact page.

We will be pleased to assist.

Last updated: October 2026